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Terms and conditions

At Porter we serve every client with professionalism and care. No matter how large or small the order, we give personal attention to each client and take care of every step of the way. We follow formal Standard Operating Procedures, from enquiry and consultation through to project completion and delivery.

Payment Terms

A 60% deposit is required to secure each order. Production commences once the deposit has been received in full. On receiving a deposit, the order becomes final and cannot be changed or revoked due to Porter’s purchase of raw materials for production.

When production is finalised, an invoice is issued for the remaining 40% of the order. An order is released for delivery when the balance has been paid in full.

All international freight and local delivery fees are charged to the client. Fees vary depending on the size and weight of the order. Freight costs are quoted once an order is confirmed. If you wish to use your own freight forwarder, please contact your Porter account manager.

Production Terms

Sample designs cost NZD$250 per design. The sample fee is fully refundable when the order exceeds 3,000 units. If 3,000 units are not reached, or if an order does not reach production, an invoice will be issued for all sample costs.

Prior to production, we provide clients with a Sign Off Artwork sheet to approve and sign. It is essential that the Sign Off Artwork sheet is thoroughly checked before being signed and returned to Porter. We produce according to artwork approved by the client.

Production will begin once Porter has received the 60% deposit in full. Depending on the size of the order, production typically takes from 15 to 20 working days. Your Porter account manager will advise on the production timeline once the order is confirmed.

Once production is complete and ready for shipping, we require confirmation that you agree to the freight quotes. We offer sea and air freight options, depending on the urgency of your order (sea: 20-25 days; air: 4-7 days). Freight is not included in your order invoice - this is a separate cost that will be forwarded on delivery of your order.

An order will be released on receiving the 40% balance in full. Depending on the location and size of the order, local delivery fees may apply.

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Tell us about your next project using the form below. For all other enquiries contact us via email.